Return polic
Thank you for choosing Hangzhou Zhongjia Shunyi Technology Service Co., Ltd. We are committed to providing you with high-quality products and services. Given the unique nature of our products, please carefully read this Return and Refund Policy before purchasing.
1. Policy Overview
Our products include purely digital virtual cards and physical gift cards/commemorative cards. Different refund policies apply depending on the nature of the product:
Purely digital virtual cards: Once successfully paid and activated, they are generally non-refundable.
Physical gift cards/commemorative cards: Can be returned for a refund under certain conditions.
2. Pure Digital Virtual Card - Refund Policy
Due to the instant delivery nature of digital products, to prevent fraud and abuse, all purely digital virtual cards are non-refundable after successful payment and activation.
Exceptions:
If you request a refund for a virtual card that you haven't activated, we may consider it for the following reasons:
An error in our system caused you to be charged twice.
You contact us immediately after payment and provide proof that the card has not been allocated or activated.
Other circumstances required by law or regulations.
All refund requests under exceptional circumstances will be handled on a case-by-case basis at the discretion of our team and will require sufficient evidence from you. We reserve the right to make the final decision on whether to approve or deny a refund request.
3. Return Policy for Physical Gift Cards/Commemorative Cards
If you need to return a physical card you received, the following conditions must be met:
14 days from the date you receive the product .
Product Condition: The physical card and all its accessories (such as card holder, instruction manual, etc.) must be unscratched, unused, unactivated, and in new and intact condition.
Original Packaging: Returned merchandise must include all original packaging.
Return Process: You must first contact our Customer Service team to obtain a Return Merchandise Authorization (RMA) number and a designated return address. Unauthorized returns (i.e., returns sent directly without going through the Customer Service process) will not be accepted.
4. Return Process
14 days of receiving the goods , contact us by email or online customer service, stating your order number and reason for return.
Obtaining Authorization: Our Customer Service Team will review your request and, if eligible, we will provide you with a Return Merchandise Authorization (RMA) number and a specific return address.
Returning your item: Please securely package the unactivated card and all accessories along with your return authorization number and send them to the address provided. We strongly recommend that you use a tracked postal service, as the risk of loss in transit is borne by you.
Receipt and Refund: Once we have received and inspected the returned merchandise and confirmed it is eligible for return, we will initiate the refund process within 7 business days. Refunds will be credited to your original payment account. Please note that the initial shipping fee is non-refundable.
5. Situations where returns/refunds are not possible
We are unable to accept returns or provide refunds in the following circumstances:
The digital-only virtual card has been activated or used.
The physical card has been scratched, activated, used, or damaged.
The returned item is incomplete, missing accessories or original packaging.
The return request has exceeded the 14-day time limit.
The package was not delivered or was lost due to an incorrect or unclear address provided by the customer.
Delivery failure due to reasons not attributable to us (such as customs detention, local postal problems).
6. Contact Us
If you have any questions about our return policy, or need to request a return, please contact us by:
Customer Service Email: [email protected]
Customer Service Hotline/Online Customer Service: (+86) 18850685726
Service hours: Monday to Friday, 9:00 - 18:00